MacSense only offers direct support to our reseller partners.
This is provided in conjunction with the overseas manufacturers. With
the reseller being the end customers first point of contact, we offer
backup to them. The end customer should contact the reseller they purchased our products from and have their technical staff raise any outstanding support issues to MacSense if they have been unable to solve the problem.
Email email@example.com RESELLERS ONLY
Return Material Authorisation (RMA)
Download RMA Request Form (PDF) RESELLERS ONLY
MacSpeech Dictate Online Support Only
MacSpeech have setup an eSupport online support solution for New Zealand end users of Dictate, click on this link: http://www.macspeech.com.au/extensions/support_form/support_form.php
links are provided for end customers and resellers. They will take you
directly to the home page or support page on the manufacturers website.